Sending Your device

• How do I get my device to you?
• How does your 'Express Pickup' work?
• How will I know what day, time and address you are picking up my device from?
• What steps do I need to take to make sure my data is safe?
• What do I need to include with my device when sending it?
• Is it safe to send my device to you?
• I can't print the label you've emailed me
• I haven't got any packaging to pack up and protect my device
• I haven't received any emails from you
• How will I know when you've received my device?
• Can I use your 'Express Pickup' service if iím not in the UK?
• Can I send you my device from outside the UK?
• What is your private 'In Transit' insurance?

How do I get my device to you?

When sending your device to us you have three options:

Visit Us
You are welcome to visit us at one of our branches. You can find a list of our branches HERE.

If you are visiting us the standard turnaround time is 1-3 days. If you need your repair done any sooner we do offer a Queue Jump service for some repairs which is at an additional cost. Please contact us before visiting to avoid a wasted journey. We operate a queue based system. It would not be fair to push your device to the front of the queue ahead of other people.

Post To Us
You can post your device to us. After placing your order please wait for our personalised confirmation email before sending your device. The address to visit / post to is:

buymyi
29 Queen Street
Haverhill
CB9 9DZ
UNITED KINGDOM



Express Pickup
We offer an 'Express Pickup' service. With this service we will come to you anywhere in the UK and collect your device from you and return it to us for repair. This service is fully tracked, signed for and privately insured.



How does your 'Express Pickup' work?

After selecting our 'Express Pickup' service we will book a collection with our private courier and inform you by email.

We will then send you a label via email that will need to be printed.

You will then need to package up your device and attach the printed label ready for collection.


How will I know what day, time and address you are picking up my device from?

After placing your order we will process the pickup automatically.

If you have placed your order after 10AM on a weekday we will normally book the pickup that evening or early the following morning.

If you are worried that you haven't heard anything about your pickup please contact us


What steps do I need to take to make sure my data is safe?

When sending your device in your personal data is not accessed by our engineers.

We then wipe all data off of the device.
You will need to remove your iCloud account from your device before sending it to us. Please see Apple iOS 7,8,9+ users If any data on your device goes missing during it's time with us we are not liable as per our terms and conditions which are agreed to when placing your order (terms and conditions)

Please see Apple's Support Article which explains how to backup and restore your data.

It is your responsibility to make sure all of your data is backed up and safe.


What do I need to include with my device when sending it?

We don't need anything other than your device.

You are more than welcome to keep your SIM card and any case / protective cover you may have.

The only thing we would ask is that you either include your passcode lock with your device or remove it before sending it to us. Some features of your device can't be tested without accessing the 'Settings' app or other applications on the device.

If you are choosing to post your device to us please include your order number with your device so that we can link the device and your order when the device reaches us. Any device's that arrive without their order number attached may take longer to process.


Is it safe to send my device to you?

When posting your device to us we would recommend using a fully tracked and insured postal service.

Our 'Express Pickup Service' is covered by our own private 'In Transit' insurance and is fully tracked from the point it leaves you to the point it arrives with us and requires a signature upon arrival.

What is your private 'In Transit' insurance?

We pay for our own private insurance that covers any device's that use our 'Express Pickup Service' or are returned by our 'Return By Tracked Mail' service (find out more here)

This insurance means that if your device were to go missing whilst between you and us we will issue with a like for like replacement at no extra cost to you as long as it is covered under our terms and conditions and insurance policy.


I can't print the label you've emailed me

That's not a problem - we can send a 'Return Box' which includes a fully padded/protective box and custom insert with a pre printed label.

All you will need to do is insert your device and tell us you've received the 'Return Box' so we can arrange the pickup for you.

We send our 'Return Box' by first class post which will take between 1 and 5 days to reach you.


I haven't got any packaging to pack up and protect my device

When sending your device to us please make sure it is packaged safely and discreetly.

We can send a 'Return Box' which includes a fully padded/protective box and custom insert.

We send our 'Return Box' by first class post which will take between 1 and 5 days to reach you.

If your device gets damaged on it's way to us due to insufficient packing we will not be held responsible.


I haven't received any emails from you

If you haven't received any emails from us at all please double check that your email address you've entered when placing your order is correct by logging in at buymyi.com and also check that our emails haven't gone to your spam / junk folder.

If you have any problems please contact us


How will I know when you've received my device?

Visit Us or Post to Us
When we add your device to our repair queue you will be sent a system generated email to tell you that we have received your device safely.

Express Pickup
You will get emails from us and our courier when your device is picked up and when it is delivered. When we add your device to our repair queue you will be sent a system generated email to tell you that we have received your device safely.


Can I use your 'Express Pickup' service if i'm not in the UK?

Yes we service all countries in the world - please select your country at pre-checkout page.

Any import VAT that is raised when your device re-enters your country is your responsibility.


Can I send you my device from outside the UK?

Yes you can but if you need to fill a customs form out please mark the package as:

'Controlled Goods - for Temporary Import - FOR REPAIR AND RETURN.'

By marking it as for 'Temporary Import' there should not be any customs charges raised.

If any customs charges are raised when the device reaches the UK or when it's returned and reaches your country buymyi are not, and will not be liable for them - the charges are the customers responsibility.